We understand that circumstances can change unexpectedly, and we strive to accommodate your needs to the best of our abilities. However, effective 10 August 2023, we would like to emphasise our policy regarding last-minute changes to scheduled appointments:
If you require a change of treatment with less than 24 hours notice:
Please arrive 10 minutes before your appointment for registration purposes and bring along a valid form of identification.
We kindly request your understanding that in order to ensure fairness and accommodate subsequent appointments, we may need to make adjustments to the duration of your appointment if you arrive late.
Our goal is to create a harmonious environment for all of our clients. A cancellation and rescheduling policy allows us to maintain the level of service excellence that you deserve, as well as extend the same consideration to fellow clients who are also seeking our professional care.
We recognize that unforeseen circumstances, including medical emergencies, can occasionally arise. Such situations will be evaluated on an individual basis.
Instances of medical emergencies include:
For inquiries about other exceptional cases, please don’t hesitate to contact us. You can reach our team at 63583088.
SL Aesthetic Clinic retains the right to revise, alter, or adjust the terms of our cancellation policy without prior notification. Any such revisions will be immediately effective upon their inclusion or publication on this website.